At HEMC, we are committed to giving you quality service. As part of that commitment, we gather information about our customers and website visitors so we can better serve you. Because we realize that your privacy is important to you, your privacy is also important to us. Whether you buy products in person at our office or over the Internet, you can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.
By using our site, you accept the practices that are described in this privacy statement, which is effective as of November 25, 2005, and is part of the General Terms and Conditions governing use of this site. We may change or add to this statement from time to time. When that happens, we will post the revised statement here. Your use of our site after changes to this privacy statement have been made constitutes acceptance of those changes going forward.
HEMC is not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or of any sites that are linked to our site.
This privacy statement tells you what kinds of customer information we collect, how we use that information and with whom we may share it, and how you can access and change our information about you. If you have additional questions about HEMC’s privacy practices or would like more information, please contact Privacy-Statement.
|•||What personal information do we collect about our customers?|
|•||What other kinds of customer information do we collect?|
|•||How do we collect this information?|
|•||Do visitors need to provide personal information to use our site?|
|•||What if a visitor doesn’t want to give us personal information over the Internet?|
|•||How do we protect customers’ personal information?|
|•||How do we use information about our customers?|
|•||How do we share customers’ personal information with third parties?|
|•||How can visitors to our site check or change the information we collect about them?|
|•||Do we collect personal information from children?|
Customer information is gathered so we can better serve you, and we make reasonable efforts to insure the security of your personal information and to treat that information responsibly. We collect the personal information that our customers give us when they choose to purchase a product from HEMC or use our site. For example, when you register with HEMC we will ask you to provide your name, e-mail address, physical address and telephone number. If you purchase a product, we will also ask you for financial information such as your credit card number and a shipping address. Registration with HEMC is required to make a purchase. Similarly, we will ask you for contact information if you request that HEMC send you newsletters or other promotional notices or seek information or assistance from us.
If you ask us to ship a purchase to somebody else, we will ask you for the name and address or e-mail address of the person to whom you are sending or recommending the product, as well as your name and contact information.
Our system also keeps track of which browser and Internet Provider (IP) you use to access our site. In addition, to help us understand the use of our site by our visitors and improve your shopping experience, we automatically collect information as to how you were directed to the site, how you navigate around it and what products you browse, as well as your purchasing activities.
When you register with HEMC, we compile the personal information you give us about yourself into an individual profile. We add other personal information about you to that profile as you give it to us. We also collect information about your purchases and other uses of our site as they are made.
Cookies are pieces of text that allow a website to store on your own computer an identification code associated with you which can later be retrieved and associated with your visit to the site. Session cookies terminate shortly after you close your Internet browser. Persistent cookies are stored on your hard drive until they expire or are deleted. Both types of cookies enhance our ability to serve you by recalling information about you such as your password, shopping preferences and shopping cart. This saves you time on your next visit to our site and personalizes your shopping experience.
Personal information is not required to access or navigate around the site. However, you will be asked to register and provide personal information if you want to make a purchase or post a message. Personal information is also required to request information or assistance from us.
You are free to look for products on our site and place a telephone order by calling 1-717-534-0565. We respect the confidentiality of all your personal information as described in this Privacy Statement whether you give it to us via the telephone or the Internet.
All of your personal information is encrypted by Secure Sockets Layer (SSL) software when it is transmitted to us via the web. We also truncate your credit card number to the last four digits when we communicate with you about your order.
We use your personal information to process your orders. This includes for example, contacting you to confirm your order, fulfilling the order and shipping it. We may also contact you if we want to communicate with you about your order.
Additionally, we will use your contact information to send you a newsletters or other promotional notices, or to respond to requests for information or assistance from you.
Finally, we analyze information we obtain from cookies concerning our customers’ access and navigation of our site and their browsing and purchasing activities to improve our services and enhance our customers’ shopping experiences.
In order to process your orders and requests, we make your name, address, and sometimes your e-mail address or telephone number available to other entities such as credit card companies and package delivery services (for example, American Express, Visa, UPS, and USPS). Similarly, if you order a product that is shipped directly from another company, or offered by HEMC in conjunction with another company, we will share personal information about that order with the other company.
You can always review your personal profile at HEMC and correct or update it by going to the My Account area on our website and clicking on My Account.
You can subscribe to or unsubscribe from newsletters and other promotional notices by clicking on the visitor service button located on various areas on the site, and entering your information in the comment section of form.
Our site is not intended for use by children, and our General Terms and Conditions require that you must be at least 18 years old to use the site. In addition, we do not solicit or collect information from anyone who tells us that he or she is under 13 years of age.